Refund policy

Thank you for shopping at Wood's Quality. We take pride in providing you with the highest quality products and excellent customer service. However, we understand that there may be instances where you need to return or exchange a product. This Refund Policy outlines the terms and conditions under which you may do so. Please read this policy carefully before making a purchase.

Returns & Exchanges

We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 30 business days of receipt for most items in new condition.

1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Ship the item back: If your return is accepted, we’ll send you the return address and instructions on how and where to send your package.

4. Most returns are processed within 5 business days after we receive your package.

Return Conditions

You have 30 business days to decide if an item is right for you; if you would like to return or exchange the item, please contact us within 30 business days of delivery.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Return Charge

We will provide a full refund if the return is due to our problems (such as incorrect products or quality problems).
If the return is due to the consumer's problem (such as not liking or wanting the item or ordering the wrong product or size), the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
No restocking fee is to be charged to the consumers for the return of a product.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@woodsquality.com. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If shipping an item over $60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team immediately at service@woodsquality.com.

I want to cancel my order. Is that possible?

You can cancel an order as long as it has not yet been sent to our warehouse for picking and packing. Please contact us as soon as possible if you wish to cancel. If the item has left our warehouse, please wait until it arrives before organizing a return. Please note that shipping costs will no longer be reimbursed once the order has left our warehouse. You must pay for return shipping yourself, and there are no restocking costs.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 10 business days.

Late or missing refunds

If you haven’t received a refund, check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still haven't received your refund, please contact us at service@woodsquality.com.

We would love to hear from you, contact us on:

Email: service@woodsquality.com